30-Day Returns

We offer a voluntary 30-day return period from the date you receive your order. This is in addition to, and does not affect, any statutory rights you may have.

For returns made under our voluntary 30-day policy, items must be in the same condition in which you received them — unworn or unused, with tags where applicable, and in their original packaging. You will also need your receipt or proof of purchase.

To start a return, you can use the return options available through your Man Up Differently customer account or contact us at returns@manupdifferently.com.

Please start your return before sending anything back so that we can provide the correct return address and instructions required for your parcel to be identified and processed.

Please do not send returns to an address shown elsewhere on our website unless we have specifically instructed you to do so.

For ordinary change-of-mind or wrong-size returns, customers are responsible for return postage where permitted by applicable law.

If an item is faulty, damaged, incorrect or not as described, please contact us so we can arrange the appropriate resolution.

Nothing in our voluntary returns policy limits your statutory consumer rights.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

Please include your order number and, where possible, clear photographs showing the problem.

Where an item is faulty, damaged, incorrect or otherwise does not conform to your order, your statutory consumer rights apply.

Exceptions / Non-Returnable Items

Certain products may not qualify for our voluntary return policy, including goods that have been genuinely personalised or made specifically to your individual specifications.

A standard Man Up Differently product does not automatically become non-returnable simply because it is printed after an order is placed.

Our voluntary 30-day return policy does not apply to gift cards or items specifically marked as final sale, except where required by applicable law.

This does not affect your statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour or product, please return the original item and place a separate order for the replacement.

UK 14-Day Cancellation Right

If you are a UK consumer buying online, you generally have the right to cancel an eligible order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

You can exercise this right using the return or cancellation options available through your Man Up Differently customer account or by contacting us at returns@manupdifferently.com

Once you notify us, we will provide the appropriate return instructions and, where a physical return is required, the correct return address.

Where applicable, we will refund the amount paid for the returned goods together with the cost of the least expensive standard delivery option offered at checkout. If you selected a more expensive delivery method, such as express delivery, the additional delivery cost may not be refundable.

You may inspect and try on an item in the same way that you reasonably could in a physical shop. We may make an appropriate deduction from a refund where the value of an item has been reduced because it has been handled beyond what was reasonably necessary to inspect it.

Unless the goods are faulty, damaged, incorrect or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

European Union 14-Day Right of Withdrawal

If you are a consumer in the European Union buying online, you generally have the right to withdraw from an eligible purchase within 14 days of receiving your goods, without giving a reason.

You may exercise your right of withdrawal using the electronic return or cancellation function available through your Man Up Differently customer account. You may also contact us at returns@manupdifferently.com

After exercising your right of withdrawal, we will provide the appropriate return instructions and, where a physical return is required, the correct return address.

For ordinary change-of-mind returns, you are responsible for the direct cost of returning the goods where permitted by applicable law and where you were informed of this before purchase.

This does not affect your rights where an item is faulty, damaged, incorrect or otherwise does not conform to your order.

Refunds

We will notify you once we have received and inspected your return and let you know when your refund has been processed.

Approved refunds will normally be made to your original payment method.

Where statutory cancellation or withdrawal rights apply, refunds will be processed within the time limits required by applicable law.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Where required by applicable law, we will also refund the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from your choice of a more expensive delivery option may not be refundable.

Please remember that your bank, credit card company or payment provider may require additional time to process and display the refund after we issue it.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at returns@manupdifferently.com